Why Us?
1.Customers Satisfaction
Client Satisfaction at GRC is taken very seriously as it forms the compass for our success and forms a tool for our Strategies and Operational Plans. At the start of each project, we establish what we call “Expectations and Service Level” which is a list of some kind of “Client Wish-List” that we track and monitor throughout the project progress.
During execution, we keep our “Customer Satisfaction Log” updated, which shows some deviations and how such deviations are being dealt with. We periodically measure and re-measure all KPI’s, prompt actions are taken to ensure Client Satisfaction.
On the other hand, when we don’t have a project with a client, we run periodical Office-Visits to maintain healthy relationships with all our clients.
2.Capabilities
2.1.Project Management
we are following PMI Project-Management Methodology according to PMBOK Guidelines, by following this methodology, we ease our venture in fulfilling our clients’ requirements as such methodology is approved and adapted by many Clients.
All plans are agreed upon with the Client and all are locked as Baseline Plans that will help later in measuring KPI’s and deviations; this will help in catching negative signs at early stages where fixing such deviation will be much easier and cheaper to all concerned parties. Periodical meetings with Client and with internal staff are held to track the progress of all plans.
On the other hand, PMO “Project Management Office” plays a vital role in unifying all Project’s Management Methodology which makes moving of resources among projects very easy and fast; as all Project Managers receives the same training, the same tools, and the same processes.
We used many advanced tools for this capability, like:
-Primavera ver. 6
-ERP Next
-Electronic Document Management System -Oracle Aconex
-Building Information Modeling “BIM” via Revit, Navisworks
2.2.Engineering Management
We have both; on premises staff who looks at Critical Fast Requirements on the engineering level, and we have an outsourced consultancy services that we partially own. Such offices provide all required support for Engineering Issue like:
-Urban development
-Large raw-lands development
-Architectural Services
-Civil Engineering Design
-Electrical Design
-Mechanical Design
-Plumbing Design
-Engineering Consultancy, Troubleshooting, and Alternatives Management
-Shop Drawings
-Quantity Surveying
2.3.Procurement Management
At GRC, the entire Supply Chain is automated via ERP Next, CRM, and Vendor Management System, the entire relationships between Clients, Suppliers, Subcontractor, Partners, & GRC are managed by automated systems via approved documented Policies, Standards, & Procedures.
Each single project has a Procurement Plan that is driven from the baseline schedule. At the Program Level, we roll-up all procurement requirements and translate that into Master Purchasing Agreements that allow us to secure much lower prices, this increase Client Satisfaction.
We have strong relationships with thousands of suppliers and hundreds of manufacturers, we have our own Supplier Management System and We know that Successful Procurement Strategy makes the difference between success and failure in construction projects.
2.4.Construction Management
GRC’s international experience and network of construction resources, its extensive experience with local country laws and regulations, as well as its ability to adapt quickly to the new requirements of new locations, all facilitate Construction Services its Project Management in efficiently and quickly mobilizing construction equipment and construction crews.
GRC has excelled and is well known in its ability to manage construction workforces that include several ethnic, religious, and political backgrounds.
GRC’s declared policy of always employing and training local labor to the degree possible is always an added value to each project and to the local economy.
Fields covered include:
-Building Works
-Civil Engineering
-Electrical & Instrumentation Installation
-Electromechanical and HVAC Services for Building Works.
-Specialist Finishing Trades.
-Construction of Pipelines
-Timely And Effective Quality Construction
2.5.Project Control
When it comes to Controlling Projects; GRC takes the associated tasks seriously, as a non-controlled project is always vulnerable to risks of scope creep, delays, overrun budget, etc.
GRC philosophy in Projects Control is based on scientific approach that includes all the processes and procedures required to manage the any construction project in all its phases, this ensures client satisfaction.
The target of projects control is to execute the project within the required specifications and standards, commitment with the project time frame, and apply the highest safety and quality standards.
These Plans considered the base for execution and control of the projects, these plans assist the project management team to monitor and rectify any issues may affect the project performance.
The project-control considered one of the major roles for project management team through the life cycle of the project, they ensure that the above-mentioned plans are performed by transferring them to performance indicators and KPIs to guarantee the followings:
-Project is constructed within safety requirements
-Project is constructed within time frame and budget
-Project is constructed within contract conditions and specifications
-Project is constructed within safety requirements
-Project data are transferred between concern parties as required
-Project is constructed within Quality standard
-Reports are submitted periodically with accurate data
2.6.Quality Management
GRC knows that without proper Quality Management System; it will never make it to these Clients, we completed our projects with those Clients; we pass all Quality Assurance and Quality Control requirements. On top of that, GRC has ISO 9001 Quality Certificate
QUALITY ASSURANCE
To assure our clients the extent of our ability; we committed ourselves to the application of standards and quality requirements through the work of our cycle, for each project we create “Project Quality Plan” that constitute a reference for all quality requirements that meet the needs of our customers and a clear commitment from the management of the project.
QUALITY CONTROL
Our Quality Control Processes are not limited to specific activities; it includes all civil works, electrical, and mechanical works, all quality tests are done at site and inside calibrated dedicated laboratories “wither owned or outsources to 3rd parties”. All quality tests are carried out by trained qualified engineers.
2.7.HSSE Management
GRC is a worldwide provider of professional and Technology based construction Services. GRC is committed to providing excellent standards of service to customers & clients. GRC aspire to lead industry best practice in all of its operations. Providing a Safe and Healthy working Environment for employees and to ensuring the safety of others affected by construction operations.
SAFETY PROGRAM
GRC is committed to maintaining a safe and healthful work environment. To achieve this goal, we have developed construction safety plan. This safety system is designed to prevent workplace accidents, injuries, and illness. Our objective is to conduct operations in a safe effective and efficient manner. We achieve this objective through a combination of concerned management, responsible and knowledgeable supervision, and conscientious, well-trained employees acting in a proactive approach to manage safety.
Incidents on job sites that result is OSHA recordable injury to an employee of GRC, or in damage to equipment or property, require investigation and a detailed report. When such incidents take place, the Construction Manager immediately notifies the appropriate job site.
GRC SAFETY SURVEILLANCE
GRC is responsible for its own safety programs and for its agents and employees. Safety equipment and safeguards suitable to the occupational hazards involved and conforming to the safety regulations at the worksite must be furnished by each contractor.
In the event of an apparent violation of a safety standard, the Construction Manager will call the violation to the contractor’s attention and request that the situation be corrected.
The seriousness of the violation dictates the abatement period allowed. In the event of imminent danger to life, limb, or property, the Construction Manager will insist that the portion of the work affected be stopped until the situation is corrected to minimize the hazards relative to the specific area of work. The Construction Manager will inform the contractor at the time a violation is noted.
All construction sites are equipped with proper safety and environment protection tools; first-aid services are provided at all sites.
3.Operations
-ERP system
-Technology (WAN network-Servers)
-Earned Values & Milestone
-Materials & Manpower
-Equipment & Logistics
-Warehouses & Workshops
